how to place a domestic order
On line orders may be made at firstname.lastname@example.org. Once the order is shipped, you will receive an email confirmation and order number, as well as tracking information.
- In the event that you have any problems placing your order on line or need to place your order over the phone, please call our toll free number 1.866.426.GOOD, during regular business hours.
- However, we prefer that you to place orders on line. You will be able to set up your own account, review your order and print a receipt. Sales associates may be busy with in-store customers and may not be available to help you immediately.
how to place an international order
Please call our toll free number 1.866.426.GOOD to place an international order and notify us of your specific shipping plans.
- Customers placing international orders must make shipping arrangements with a carrier of their choice.
- Please note that given the high cost of taxes, duties and custom charges, international orders are not eligible for returns.
- We can not process international orders on line.
- We accept Visa, MasterCard and American Express.
- We do not accept money orders, checks or PayPal.
- Your credit card will be processed when your order is shipped.
- Should you wish to use a gift card, please call the store at 1.866.426.GOOD to arrange payment. We are currently not set up to process gift cards on line.
Only Massachusetts residents pay 6.25% sales tax on their purchases.
how to change or cancel an order
Should you need to change or cancel your order, please contact us immediately at 1.866.426.GOOD or at email@example.com. However, once an order has been processed, we can not make any changes or cancellations.
- All orders will be shipped UPS ground.
- We do not ship to P.O. Boxes.
- Please note that UPS ground does not pick up or deliver on Saturdays and Sundays; or on these holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.
- Most shipments arrive within 5 to 7 business days, or less.
- We are unable to redirect a shipment once it has been processed.
- All items shipped UPS are fully insured.
- A signature confirmation of delivery is required unless waived at check out. This may only be done for items valued under $2,000.00
shipping and handling fees
- Shipping and handling costs will be automatically calculated for you at check out.
- To qualify for free shipping on internet orders, on orders of $150 or more before shipping, handling, and taxes are applied.
- Some larger items may not be eligible for free shipping due to the need for extra care and handling. This offer is only valid within the contiguous continental U.S. and will be shipped via regular UPS ground. No expedited, free shipping.
- Gift cards are shipped free, unless a rush delivery is requested.
Orders placed Monday through Thursday are typically shipped within 24 hours, unless an item is out of stock. Items purchased over the weekend, will be processed on Monday and will be shipped within 24 hours.
- If you have signed up to have an account with shopatgood.com, simply log into the site to view your order by clicking on the “orders” category on the My Account page.
- Confirmation and tracking information will be sent to the email address you provided once we process the order.
- For those of you have checked out as a Guest, please email us at firstname.lastname@example.org to check your shipping status.
- We are not responsible for incorrect addresses given by customers. If an incorrect “ship to” address is provided on an order, there will be an additional fee charged to your credit card to reflect our additional incurred shipping fees.
- Please note any special delivery instructions (i.e., specific drop off location information) when you place your order. Please note location in the “comments” section. This option is found at check out.
- A signature confirmation of receipt is required at the time of delivery for any packaged shipped regular UPS ground, unless waived at point of shipping. This waiver option is found in the “comments” section at check out.
- However, a signature confirmation of receipt is mandatory for any order totaling $2,000.00. This is non-negotiable.
- In the rare event your box arrives to you in damaged condition, please contact us at email@example.com before opening the package for special instructions.
general return policy
If you feel unsatisfied with your purchase, simply return the item (s) to us within 14 days of purchase date. Please note, merchandise must be returned in original condition with tags attached in original packaging, along with receipt.
- Keep in mind that all beauty/apothecary, vintage & antique, custom & special orders, and lastly sale items are final sale and no refunds or exchanges will be give for these purchases.
- Good reserves the right to deny a return if the returned merchandise does not meet our return policy.
- Customers are responsible for all shipping and handling fees incurred for their return.
- We do not accept CODs nor are we responsible for lost packages.
- Please ship return merchandise via UPS insured mail to: Good, Returns Department, 133 Charles Street, Boston, MA 02114
Please complete and sign a copy of the “return instructions form” and include it in your shipment to insure an effortless return.
- Should you misplace this form, we will be happy to email you another copy.
- We will confirm via email when your package has been returned and processed.
If you would like to exchange your item for another, please return the item for a full refund and place a new order on line.
- It may take up to 14 days to process an exchange.
- It may also take the same amount of time to receive a credit card refund on the original credit card.
- Please note that any original shipping charges and handling fees will not be refunded.
- Any exchange or returned items post marked after our 14 day return policy will not be accepted.
- If you are local, you may walk in and return merchandise purchased on line for return or exchange in our brick & mortar store located at 133 Charles Street, Boston, MA 02114.
Many of the pieces we sell, especially jewelry, have been handmade in small quantities. We can appreciate that natural wear and tear happens or an accident may occur. Should this be the case with your purchase, please send us a photo at firstname.lastname@example.org of the damage. We can then determine the best course of action to repair it. This sometimes means sending the piece back to the artist to have it restored. (This process can take up to eight weeks or more). The customer is responsible for shipping and handling fees incurred for transporting them and any repair costs. After 30 days of purchase, good will not be held responsible for damaged or broken jewelry. Please send repairs to: Good, Repairs Department, 133 Charles Street, Boston, MA 02114.
special orders/custom orders
Certain jewelry designers or artists we work with are capable of customizing. These changes can range from a ring size or a chain length.
- You are responsible for providing us with your proper ring size and any other specific customization.
- These alterations would be considered a special order. Special orders are non-returnable and non-refundable and require full payment at the time of the order is placed.
- These special or custom orders may take up to eight weeks to be made.
- Should you be interested in a special or custom order, please call 1.866.426.GOOD or contact us at email@example.com
In the event we are back ordered on a product, we will notify you immediately if it is something we are able to order again. If it is an item, that we can easily reorder, we will notify you by email when we expect it back in stock.
Your privacy and the security of your personal and credit card information are important to us. We use 3D Secure Credit Card Validation to provide an additional layer of protection for orders placed on our site. Personal and credit card information is solely used by good for order placement and preferred customer mailings, and is never sold to a third party. As a preferred customer, you may unsubscribe from our distribution list at any time.
Our sales associates are happy to assist you during our regular store hours. Monday-Friday, 10am to 7pm, EST / Saturday, 10am to 6 pm EST / Sunday, 12pm to 5pm EST. Please call toll-free at 1.866.426.GOOD; or email us at firstname.lastname@example.org.